Terms and conditions

# 1. Payment

# 1.1 – Payment will be due as follows: – 20% deposit to confirm booking – full payment is required by arrival.

# 1.2 – Exclusions & Additional Charges. Rates do not include baggage handling, telephone or fax, gratuities, food or drink (outside of those provided at the time of check in and indicated as free of charge), personal expenses, expenses due to third parties including car rental and airport pick up.

# 1.3 – Breakages (including windows), missing items or excessive cleaning are excluded from the rate. The renter agrees that these will be charged separately and paid upon checkout. Fair wear and tear is acceptable. The person in whose name the booking is made acts on behalf of other persons named, and is responsible for payments in respect of the booking.

# 2. Cancellations & Alterations

# 2.1 – Cancellations must be received in writing by email/fax. The cancellation will be effective from the time the email is received. Cancellation charges are:

# 2.2 – Cancellation within 48 hours is free of charge. Cancellation more than 3 months before arrival: we charge for 10% (half deposit). Cancellation less than 3 months 20% (full deposit).

# 2.3 – Changes to the reservation can be made up to 90 days prior to check in date. Changes made less than 90 days before check in may result in additional charges. No show or early check out gives no refund.

# 2.4 – Increase in length of stay: depending on availability of villas, this will be treated as a separate booking.

# 3. Cancellations & Alterations by us

In the unlikely event that we have to change the confirmed reservation then we will inform you at the earliest possible date. If we are unable to supply the agreed villa or a suitable alternative, we reserve the right to cancel the reservation, including any event in which the villa is damaged or rendered unusable. If we have to cancel your reservation, we will refund deposit and all money paid. We shall not be liable for any further claims by or charges from the client.

# 4. Arrival & Departure Times

Check in time is after 1500; check out time by 1100 (midday). For arrival and departure times outside of these times, please contact us.

# 5. Registered Guests

Only guests stipulated in the booking form may reside at the villa or within its grounds. The number of guests per villa must not exceed the maximum capacity indicated in the booking form.

# 5.1 – If the number of guests exceeds the capacity of 4 adults and 4 children, then they will be asked to immediately vacate the premises or to pay an additional charge. Such decisions are at the discretion of Baan KanTiang See`s management. Pre approval may be granted in special cases.

# 6. Insurance

We recommend that your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss of and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

# 6.1 – Valuables left in the villas are the responsibility of guests. We do not accept responsibility for loss of or damage to personal property.  

# 6.2 – We will not be responsible for any claims by you or your party, including accidents related to the use of the villa facilities and contents or locally procured third party services such as watercraft, water sports, car or motorbike rental.  

# 6.3 – We will not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of the company’s control such as severe weather, civil disturbances, fires, floods, acts of God, acts of Government.

 # 7. Complaints

Each villa is almost identical and our descriptions on the website are written in good faith. If it is found that there is any variation from the description of contents and services provided by us, we ask that these be reported to us so we can investigate.

# 7.1 – We accept no responsibility for the breakdown of the supply of water, electricity, nor of swimming pool chemical levels and filtration systems, drainage and sewage systems, telecommunications and internet services, though we will resolve problems as quickly as possible.

# 7.2 – Any problems must be notified to the on-site management within 24 hours of the occurrence giving rise to the complaint. If the problem is not solved within a reasonable time and to your satisfaction, please inform us in writing within 14 days of the completion of the rental period. No complaint will be considered if made at or after the departure date, or if not acknowledged by the on site management team.

# 8. Conduct & Behaviour

The person paying the deposit is responsible for the correct and appropriate behaviour of guests staying in the villa. Should any member of the party behave in a manner considered inappropriate, we, the villa owner and the management staff can at their own discretion request that the offending guest or guest vacate the villa immediately. Such an event will be treated as a cancellation of the booking, with no compensation due.

# 9. Staff at the Villas

Light room maid service is included in your rental. Additional services – drivers, baby sitters or chefs – can be organized at additional fees. We cannot accept liability for outsourced staff. Rates for the staff will be quoted in advance and shall be payable directly to on site management. Please let us know about your special service requirements when making your booking.

# 10. Jurisdiction

These conditions and any contracts to which they apply are governed by Thai law. Any claim or dispute arising out of, or connected to, these conditions and any contracts to which they apply shall be under the jurisdiction of Thailand’s courts.

# 11. Agreement

These terms and conditions govern all bookings with us. By making a reservation and paying the reservation deposit, guests confirm their agreement with these terms and conditions.